Delete your account

Delete in the app

Open CashSiko and sign in to the account you want to delete.

Go to Settings → Delete account, then confirm.

Before deleting, withdraw any wallet balance and wait for pending orders to finish. If your balance is not zero or you have an order in progress, the app will ask you to resolve it first.

Deletion is permanent and cannot be undone. You will be signed out and will no longer be able to use this account.

Request deletion on the web

If you cannot access the app, email customer@cashsiko.com with the subject “Account deletion request”. Send it from the email address registered on your account, or include the phone number you use to sign in.

We may ask you to verify that you own the account before we process the request. We aim to complete verified requests within 30 days.

What we delete

Your account profile, including your name, email address, phone number, country and language.

Your payout details, including the bank account name and number stored for withdrawals.

Your wallet and reward balances, after any remaining balance has been withdrawn.

Gift card images and other files you uploaded, and the content of your support conversations.

You will lose access to your order history in the app. Transaction records may still be kept where required by law, as described below.

What we keep, and for how long

We keep transaction, payout and tax records for the period required by applicable law, even after your account is deleted. These records are kept to comply with legal obligations, prevent fraud and resolve disputes.

Records we are required to keep are access-restricted and are not used for marketing. When the retention period ends, they are deleted or anonymised.

Questions

If you have questions about account deletion or your data, email customer@cashsiko.com. You can also read our Privacy Policy for more information about how we handle personal data.